Retourbeleid



NOTE: WE DO NOT DO FREE RETURNS, THERE IS A CHARGE.

Return

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

The order still contains all necessary parts, components and the packaging arrived exactly as the product.
Normal handling of the product has shown, breakage due to careless handling is excluded.
Products where hygiene is important have been thoroughly cleaned prior to the return process.
The product is found to be defective immediately upon receipt.
We are entitled to charge shipping costs to the customer.
A return will be processed within 7 business days and if the conditions are met, the return will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, please do the following to start the return process.

-Send an email to: MelbourneAvenue.service@gmail.com

-Make sure the email includes the following:

Order number

Reason for return request

Photo of the product in case of breakage

Customer first name + last name

Customer address

We

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